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ORDERS AND RETURNS


Delivery to  the UK Mainland  is always FREE . Most rugs are delivered within 7 working days of placing your order, if it i say longer we will notify you.
How will I know when my order will arrive? We will email you to inform you your purchase has been despatched. 

 What if I miss the delivery? If you miss the first delivery attempt our courier will leave a card allowing you to re-arrange the delivery on a convenient date.
Can my order be delivered to a different address other than my billing address? Yes, we can deliver to an alternative address or even your place of work if this is more convenient for you. Pleased let u know when ordering your product.

Can my order be left with a neighbour? Yes, our courier may try to deliver your order to a neighbour if you are not home UNLESS you contact us before despatch to request delivery to your address only. 

Other delivery costs are  Off shore up to 120cm £20 over 120cm £35. You will be able to choose the shipping option at the checkout stage 

Deliveries will normal take place before 4pm

At The Rugs Collection we hope you will enjoy your purchase but we understand from time to time the colour may not be exactly what you want. We therefore offer try at him for free. If you are not satisfied with your purchase we will collect it from you and return it for free. However your purchase must be returned in its original packaging, unused, clean unmarked and free of any animal hairs or smell of tobacco. Refunds will not be given if any of these conditions apply.

If you want to return your purchase you can ring or email us at the address and telephone number on the contact us page
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