Here at The Rugs Collection we love to hear your feedback. Have something to say? Use our contact form to send us your experiences in using The Rugs Collection. Alternatively you can email us directly on

Here is what our existing customers say about us:

"I wasn't sure about what type of rug I required for the reception area in our B&B, but Terry talked me though the different materials available and helped me choose a suitable hard wearing rug that makes a lovely centrepiece. Thanks! " Kevin, Southend.

"I bought one of the Abrash rugs, a hall runner and a childrens rug. Extremely friendly/helpful support when I was asking questions and the rugs are perfect. Fantastic quality (the Abrash is a lovely wool rug) and the 3D Childrens rug is an absolute hit with my 2 year old son, he loves running around and playing on it every day! And the underlay that I bought with it was amazing, I couldnt believe how well it works! Brilliant! Thanks again! " Ben, Essex.

"We are delighted with the rugs. The design and quality are superb.. We were also pleased with the quick delivery". Mrs A, Dorset

Great customer service, friendly advice very quick delivery, well recommended thank you Mrs B, Essex

The underlay we bought works really well, thank you for the advice, at last a rug that stays in one place Mrs F, Devon

At last a rug that doesn't creep thanks to underlay by the rugs collection, thanks Mr S Essex

The returns process was easy and hassle free my refund was made very promptly, thank you, will come back again Mrs L Doncaster

Dear Terry We have received the rug we ordered and are very pleased with the size and colour we finally ordered, I can't believe how fast it was delivered, thank you very much we will certainly shop online with you again, Mr & Mrs W Cheshire

Hi - rug arrived --- thrilled with it. Will get back to you later in the day; would be interested in another one exactly the same pattern and perhaps a bigger size. Mrs T Glasgow

Seller of integrity. Good comms, and would recommend to all. Mrs R. Wales

Brilliant underlay. Arrived next day, works great. Many thanks Kate. Essex

Delighted with product and service. Have ordered two more larger ones. Mrs S. Rutland

Again delighted with product and service. Mrs S. Rutland

Worth the wait and looking good - thank you Mrs H Somerset

Many thanks for delivering the rug so swiftly to me upon your receiving it. It was a lovely surprise to receive it on Saturday. The rug is beautiful and I am delighted with it. Ms W Dorset

Thank you for providing an excellent website, an easy ordering/payment service and prompt delivery; the whole process was smooth and easy to navigate. Mrs T Dorset

Purchased Metro BM-06 and its fantastic!, I'm so pleased, quality is superb, picture does not do it justice, has brightened up my whole room, superquick delivery too. Mrs M Plymouth

Wow, what fantastic service. Ordered on Tuesday night, delivered today (wednesday) and we absolutely love it. The quality is amazing and the rug is gorgeous. I knew from my emails when I was enquiring about the colour of a rug that you were helpful but you really deliver excellent customer service, thank you so much.Mrs H Staffs

The new Quintessence rug is now in place and is beautiful. Very much appreciated. It had been destined for the peacock-themed/accented guest room, but my husband has 'diverted' it to our room instead - with promise of redecoration soon. Unforeseen bonus! Mrs K Wilts

Rug arrived this morning and I am very happy with it. Thank you for sending it out and your service. Mr C London

Rug arrived today. Lovely quality we are very pleased with it. Thank you for your service we would certainly use your company again.

Thanks again Teresa - Middlesborough

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Excellent Service

Posted Thursday 07 Jul 2016 10:22 AM
I love my new Rug!